Terms and Conditions
Service Availability
While every effort is made to maintain the availability of services, uninterrupted operation cannot be guaranteed.
Website hosting, monitoring, backups and maintenance services may occasionally be affected by factors outside our control, including:
- Third-party hosting providers
- Internet service disruptions
- Software vulnerabilities
- Hardware failures
- Scheduled maintenance
We will take reasonable steps to minimise disruption and restore services as quickly as possible where issues occur.
Website Maintenance Services
Where a website maintenance plan is provided, services may include:
- WordPress core updates
- Plugin updates
- Theme updates
- Security monitoring
- Website backups
- General maintenance tasks
The specific services included depend on the plan selected by the customer.
Maintenance services do not guarantee that a website will never experience technical issues, security incidents or downtime.
Backup Services
Where backups are included as part of a service plan, backups are intended to assist with website recovery where possible.
Customers remain responsible for maintaining their own copies of important content and data.
While reasonable efforts are made to ensure backup integrity, Veloce IT cannot guarantee that every backup will be recoverable in every circumstance.
Malware Removal
Malware removal services are provided on a best-efforts basis.
While every reasonable effort will be made to identify and remove malicious code, no service can guarantee that a website will be permanently free from future compromise.
Customers are encouraged to maintain secure passwords, keep software updated and follow recommended security practices.
Website Recovery Services
Recovery services are intended to restore website functionality following technical failures, software conflicts or security incidents.
The success of recovery efforts may depend on factors including:
- Availability of backups
- Extent of corruption
- Third-party hosting environments
- Software compatibility
Timeframes for recovery may vary depending on the nature of the issue.
Customer Responsibilities
Customers agree to:
- Provide accurate information when requesting services.
- Maintain ownership and rights to website content.
- Keep login credentials secure.
- Notify Veloce IT promptly if security concerns are identified.
- Ensure any third-party software used on the website is properly licensed.
Failure to follow reasonable security practices may increase the risk of website issues and could affect recovery options.
Limitation Of Liability
To the fullest extent permitted by law, Veloce IT shall not be liable for:
- Loss of profits
- Loss of business opportunities
- Loss of data
- Loss of revenue
- Indirect or consequential losses
arising from the use of services, website downtime, software failures or security incidents.
Nothing in these terms excludes liability where exclusion is prohibited by applicable law.
Third-Party Services
Some services may rely on third-party providers, including:
- Hosting providers
- Domain registrars
- SSL certificate providers
- Email service providers
- Security services
Veloce IT is not responsible for the actions, policies or service availability of third-party providers.
Changes To Services
Services, pricing and features may be updated periodically to reflect changes in technology, security requirements and business operations.
Where practical, customers will be notified of significant changes that may affect their service.
Contact Information
Questions regarding these Terms and Conditions may be directed to Veloce IT using the contact information provided on this website.